Marketplace's Seller Program will be closing December 15th

August 13th 2020 Important

tl;dr: From December 15th 2020, it will no longer be possible to sell items on Marketplace.tf. Marketplace will still exist, but will only sell items from a small list of hand-selected sellers.

 

In 2017, we opened the Seller Program to provide the TF2 community with a safe, risk-free environment to trade their items. Our goal was simple, but the task was not. Since that time, we have experienced ever-increasing levels of fraudulent payments, account hijacking attempts, elaborate schemes to scam us via our support system, DDoS attacks, and more. We have witnessed groups of people attempt to manipulate the market by bullying and harassing others into changing their prices. We have seen users' Steam accounts be hijacked at increasing rates in attempts to steal items that they have deposited to Marketplace. In recent months, the TF2 Inventory APIs have also become increasingly unstable and unavailable. 

These issues are not necessarily new, and we have done our best to tackle them for some time. Individually, they are not particularly cataclysmic; they are, in many ways, simply "the cost of doing business." However, their combined effect is becoming overwhelming, and we no longer feel that we can continue to operate in the same way. The net gain from the Seller Program is, unfortunately, not sufficient for the toll that having it extracts. To put it simply, it is too much. For these reasons and more, effective immediately, we will no longer be allowing new sellers to sign up. Although there is no immediate impact on existing sellers, we will be removing the ability to sell items on Marketplace on December 15th, save for a (quite small) whitelist of people.

We have not come to this decision lightly, and there are a great number of factors going into it. Ultimately, we feel this is the most responsible and reasonable decision, but we also recognize the issues with a sudden, unannounced closure of the program. In light of that, we will be leaving the Seller Program open (to those who have already signed up) until December 15th, which we hope gives you ample time to prepare and not feel as if this is too sudden or without warning.

Neither Valve nor any other entity is "forcing" this upon us; it is entirely our own decision. Although Marketplace is certainly the largest website on which TF2 items may be bought and sold, it is not the only one; and we see no reason that a new, high-quality platform could not take its place. 

 

 

Timeline

We are not instituting this change all at once; rather, we will be progressively shutting down the seller program over the next 4 months, to ease the transition and give the community time to adjust.

  • Today
    • We will not be accepting any new sellers; those who have already signed up before today will continue to have access (for now).
    • No more Auctions may be created.
      • Existing Auctions will be unaffected, and will run their course.
    • Wallet Funds and Gift Cards will no longer be available for purchase.
      • Besides these items being targets of fraud, we feel it is not reasonable to continue selling them after this announcement.
      • You may, of course, still make use of any Wallet Funds or Gift Cards you have already purchased.
    • Shelf Space and Sponsored Listings will no longer be available for purchase.
  • November 1st
    • Buy Orders will no longer be able to be created.
      • Specifically, "Buy Orders" refers to the ability to use Wallet Funds to automatically purchase items if and when they became available at a specified price. Buying items normally is unaffected.
    • Existing Buy Orders will still be active, unless they are canceled by their creator.
  • December 1st
    • All Buy Orders will be disabled.
  • December 8th
    • Depositing items for sale will be disabled.
      • Items that have already been deposited by this date will still be sellable until December 15th.
  • December 15th
    • The Seller Program will be shut down.
      • You will no longer be able to sell your items on Marketplace.tf.
    • Marketplace will still exist, and will sell items from a limited selection of sellers.
      • Wallet Funds and Gift Cards may still be used after this point, but we do recommend using them before December 15th.

 

Questions and Answers

Do I need to withdraw everything immediately?

No, but there is nothing stopping you. We have set a date of December 15th to provide a structured shutdown plan that provides everyone -- including our staff -- time to prepare and adjust. Marketplace will be largely available (as described in the timeline) until that time. We encourage you to make full use of Marketplace until that point.

After December 15th, we will begin the process of contacting those who have not withdrawn their items or funds. We will utilize every communication channel available to us in order to contact users and inform them that they must withdraw. We will attempt to make reasonable accomodations where necessary, but at a certain point (at minimum, months after the final date of December 15th), we will be forced to take measures for those who refuse. We can initiate payouts without a user's action, but we cannot force them to withdraw their items. After a certain point, for users who refuse to withdraw their items, we will have no choice but to figure out what to do with those items. Our hope is that there are no items left uncollected which we are forced to deal with.

To reiterate, we will not be "confiscating" items left on Marketplace immediately after December 15th. As long as you make a reasonable effort to withdraw your items, you will have plenty of time after the final closing date to collect them. The only users who need worry about their items are those who refuse to withdraw them for some time after the closure of the seller program.

 

I don't care about selling items. How does this impact me?

The largest change you'll notice is that after December 15th, there will be a more limited selection of items on Marketplace. 

We recommend that you make use of any Wallet Funds or Gift Cards, if you have any, before December 15th. After that date, you may find that there are fewer items you want to purchase.

 

What about my data?

We will make available a tool to download and export your data, regardless of where you live. We will update you when this is fully ready. We hope to have this available by September 1st at the latest.

If you would like to delete your data, we already can do this; please contact support. Please note that we obviously cannot delete every piece of data; for example, when you make a payment online, the merchant is required to store data about that payment (including billing information), and not delete it. By design, we do not store (or ever receive) your full credit card number or CVV. Also, for obvious reasons, if you delete your data, we won't be able to offer the ability to download it afterwards.

We have never sold anyone's data and never will.

 

I have unused Wallet Funds / Gift Cards / Shelf Space / Sponsored Listings.

Wallet Funds and Gift Cards may still be used before, and after, December 15th. However, we recommend you use them before that time.

We will offer refunds for any unused Wallet Funds, Gift Cards, Shelf Space, or Sponsored Listings.

Please contact support to request a refund for these items.

 

What if I can't access my account by December 15th?

If for some reason you are unable to access your account by December 15th, and still have items/funds to withdraw, we will make efforts to contact you and work out a solution. If you are unable to access your account due to lost two-factor or other account security issues, please email lockedout [at] marketplace.tf and we will work with you to verify that you are the owner of the account and restore access.

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Introducing Auctions

September 6th 2019 Feature

We've been hard at work, and we're proud to announce our latest feature: auctions! Although we can't prove that we invented the concept of auctions (although our media team is hard at work figuring out how to do just that), we'll say it anyways. Guys, we just invented auctions!

To kick it off, how about an auction for a Golden Frying Pan with a $100 starting bid? Check it out!

Creating Auctions

Eligible Items

Just like the real world, auctions are best for items whose price isn't concretely known ahead of time. With that in mind, in the beginning, we're restricting auctions to the following items:

  • Unusual cosmetics, taunts, and skins
  • Unusualifiers
  • Skins and Warpaints
  • Strange Items
  • Collector's Items
  • Normal Items
    • Note: this refers to a rare, glitched quality known as "Normal"; very few items of this type exist.

We will, of course, be expanding this list to include more types of items as time goes on. Additionally, we will add support for auctioning items from games other than TF2 soon.

 

Fees

We put a large amount of thought into the pricing structure for auctions, and in the end, we decided that the best solution was to go with what we already know works. 

Therefore, auctions have the same 10% commission as any other sale on Marketplace.tf.

 

Things You Should Know

  • You may set a starting bid price between $0.99 and $5,000.00 when you create your auction.
    • You may be tempted to set this rather close to your desired final price, but be careful! This is a great way to cause bidders to ignore your auction in favor of others that have lower starting bids. 
  • Once an auction has received its first bid, it cannot be canceled. Your auction will run for the entire length that you specify, and will be sold to the highest bidder at the end. Before placing your item up for auction, make sure you won't miss it!
  • For the time being, you may not have more than 4 auctions active at any one time. We expect to increase this limit over time, according to feedback and gathered data.

 

Bidding on Auctions

The Basics

Requirements

Before placing any bids, you'll need to add your phone number to your account. This is to prevent abuse of auctions and provide a safe environment for everyone. We will never spam you or sell your data.

 

Auto-Bidding

  • When you place a bid, you'll enter your maximum bid, which is the highest price you're willing to pay for the item.
  • When another user bids on the same item, the higher of the two maximum bids will win. Bids are increased in $0.10 increments.
  • Your maximum bid is a secret and not visible to other bidders or the auctioneer.
  • For example...
    • You're the first bidder on an item that has a starting bid of $1.99. You place a bid for $5.00.
    • Your bid is placed at $1.99, the starting bid value. If nobody else bids and you win, you would be charged $1.99.
    • Another user places a bid for $3.00. Your bid instantly increases to $3.10, and you maintain your winning position.
    • Finally, another user places a bid for $7.50. Your bid is defeated, and the current bid on the item is now $5.10.

 

Ways to Bid

Credit / Debit Cards

When you place a bid with a card, you will not be charged unless you win. When you win an auction, you will have 48 hours to return to Marketplace.tf and pay for the item you won. Failure to pay within 48 hours will result in a permanent ban from placing further bids.

Additionally, to bid with a credit or debit card, you must add a card to your account that meets our verification requirements:

  • If the card supports 3D Secure v1 or v2, then it is automatically eligible. Most cards support this.
  • Otherwise...
    • If your card supports both AVS (Address Verification) and Postal Code Verification, then you must verify its address. This is a one-time process wherein we will send a physical postcard to your billing address to verify you are the owner of the card.
    • If the card does not support AVS and postal code verification, it cannot be used to bid.
  • The Auction Card Verification page will walk you through the entire setup process.

 

We understand that these requirements may inconvenience some bidders; unfortunately, these measures are necessary to prevent fraudulent transactions. 

Bidding with PayPal will be available in the future.

 

Wallet Funds

If you have Wallet Funds on your Marketplace.tf account, which are obtainable either by selling items or by purchase, you may bid with that instead of a card.

 

When you place a bid with Wallet Funds, we will deduct your maximum bid from your balance immediately. This will be refunded if you are outbid.

If your winning bid is lower than your maximum bid, the difference will be refunded to you at the end of the auction.

 

Note: if you opt to purchase Wallet Funds to bid with, please be aware that they are NON-REFUNDABLE. For this reason, we do not recommend that you purchase Wallet Funds to place bids.

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Dota 2 has arrived

June 24th 2019 Important

Starting now, Marketplace.tf has full support for Dota 2 items. You can now buy and sell any tradable Dota 2 item on Marketplace.tf: Arcanas, Couriers, Weather Effects, Cosmetics, Player Cards,  Wearables, and more. We've put a lot of work into this update, and we think you'll like it. 

 

Quick Overview: What is Marketplace.tf?

Welcome! For many, this blog post will be your first interaction with our service. We've spent the past 6 years building the absolute best TF2 cash trading website in the world (we've got seniority: we're literally the pioneers in automated Steam trading), and we're finally extending our reach. 

Put simply, Marketplace.tf is the best place to buy and sell Team Fortress 2, and now Dota 2, items for cash. We've delivered over 18 million TF2 items so far, and we're larger now than we've ever been. 

  • Buying
    • No fees on buyers
    • Pay with PayPal, Credit/Debit Card, or funds earned from selling your items on Marketplace.tf
      • More options to pay coming soon
    • Consolidation is our service that combines the items you're purchasing onto as few bots as possible, meaning you have to accept minimal trade offers.
      • Most orders are delivered in one trade offer (and within 1 minute), even if the items are split across 15 different bots.
    • Our powerful search functionality allows unprecedented flexibility
  • Selling
    • One single 10% fee
      • We take 10% of the value of every item sold, and that's it.
    • Free PayPal payouts
      • No fee to withdraw to your PayPal account, ever.
    • 100% Chargeback Protection
      • You'll never have to worry about getting chargeback scammed again.
    • Click Here to sell your items.

 

Dota 2 on Marketplace.tf

Our support for Dota 2 items isn't simply tacked on; we've built a great platform for Dota 2 items. Take a look:

  • Search
    • Search by Name, Hero, Slot, Type, Rarity, or Collection. (that's the standard stuff)
    • Sub-search
      • So, you've used our search to find the item you want, but now you need to find a specific item of that type with just the right attributes.
      • Filter by unlocked style. No more hovering over every item in sequence to find the one style you want.
      • Filter by socketed gems and number of sockets total. Look, you can still hover over the items for nostalgia's sake.
      • This is just the start; we've built an extremely flexible search system that's designed to enable extremely rapid development for high-quality, game-specific search functionality. Let us know what filters you'd like to see!
  • Consolidation
    • Our unrivaled consolidation service works flawlessly with Dota 2 items.
  • Item Collections
    • Click on the name of the collection or one of the items in said collection in the description of the item you're viewing to be sent to that collection or item's page.
    • Alternatively, search for all items in a specific collection on the main search page.
      • Collections are only searchable if at least one of the items in that collection has been deposited to Marketplace.tf in the past. This will improve as more items are deposited following the launch of Dota 2 support.
  • More to come
    • We're constantly at work adding new features and services to Markteplace.tf.

 

Next Steps

With Dota 2 support released, it's not time for us to rest. In the immediate term, we'll be hard at work reading and acting on your feedback to provide the best experience possible. 

Additionally, you can read more about our other plans for the future (including more payment methods, payout options, and more) by clicking here.

Finally, if you're interested in trading CS:GO items, please read this post and provide your feedback.

 

Enjoy!

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What's Next for Marketplace.tf

June 19th 2019 Important

This blog post is meant to give an idea of our current plans for the future, but plans can always change. The order of this list is not intended to represent the order in which these features may ship. This list is not necessarily exhaustive.

Dota 2

Surprise! Soon, you'll be able to buy and sell Dota 2 items on Marketplace.tf.

We've put a significant amount of work into this update, and we're really excited about it. Our goal for any game we support on Marketplace.tf is to provide the best service for that game that we possibly can. If we add support for a game, we don't want it to feel like a tacked-on feature; it should be a first-class citizen amongst the other games we support. For example, we've invested a lot of time in our search functionality, offering features nobody else matches (style and gem filters anyone?), and we think you'll like it.

 

Expect Dota 2 to be available on Marketplace.tf within 1-2 weeks.

 

Why sell on Marketplace.tf?

We offer the best TF2 trading platform in the world, and that's what we plan to do for Dota 2 as well. 

  • Unlike many other services, buyers don't pay any fees. This means they're able to pay more for items, and are much less likely to cancel a purchase due to unexpected fees pushed upon the buyer.
  • We offer free, instant PayPal payouts. We don't like the idea of springing surprise fees on you when you try to actually collect on what you sold, so we don't do it.
  • There is only one, simple 10% commission. We collect 10% of the value of your item when you sell it; no hidden fees.
  • Marketplace.tf was founded in 2013, making us the longest-running item trading platform in the world.

 

Does this impact TF2 items on Marketplace.tf?

Nope! Marketplace.tf is doing better than ever in the TF2 trading scene, and we don't intend to slow down any time soon. Our TF2 support will continue to get better, with new features and services specific to TF2 (such as the ability to filter by killstreak effects, coming in this update). Additionally, a fair amount of the work we've done to support Dota 2 allows us to improve the TF2 experience on Marketplace as well.

 

More Payment Methods

We're working on supporting a number of new payment methods to better serve our international customers. This includes, but is not limited to:

  • Google Pay
  • Apple Pay
  • Alipay
  • WeChat Pay
  • iDEAL
  • SOFORT
  • SEPA Direct Debit
  • Przelewy24

Think something's missing from this list? Let us know!

 

Payout Options

Marketplace.tf already offers feeless, instant PayPal payouts for all our users, but we can do more. We're investigating multiple options for providing new payout methods -- specifically ones that better serve our international users -- and we'll share more specific information when we can.

Of course, PayPal payouts won't be going away with these changes. 

 

Help Center

We're working on a brand new help center that will guide our users through all of Marketplace.tf's features and services.

It will contain a number of neatly-categorized, searchable articles that go into specific detail on the usage of the website. The creation of these articles represents a fair amount of work on our end, but will serve to greatly improve user experience. We hope you find it useful!

 

Further Future

Although we're not yet ready to talk about it, you can expect Marketplace.tf to continue to innovate in unexpected ways. We're extremely excited for what's to come, and can't wait to show you what we mean. Big plans.

 

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Patch Notes 5/27

May 27th 2019 Patch Notes

This is a "Patch Notes" post, where we summarize many of the user-facing changes we've made over the past few weeks. Many of these changes are not individually large enough to receive their own blog posts, but still deserve to be formally announced.

Patch Notes

  • Lowest Price information can now be seen on the Seller Dashboard
  • Search has been rewritten from the ground up, and several new filters are available.
    • Designed to be easily extendable and very flexible. The time we invested in this is already bringing great rewards for our internal development process.
  • We've improved the mobile experience:
    • The navbar has been reworked for mobile to provide more information while being less confusing. 
    • Your cart will no longer be too wide and scroll sideways on the checkout page
    • Our work on improving mobile support is far from finished; this is not an exhaustive update.
  • The cart display in the navbar now shows both the # of items and value of your cart.
  • Notifications you receive now appear live on your page instead of appearing on the next page load.
  • The Buy Orders page is now paginated for those who have a significant amount of outstanding Buy Orders.
  • Domain Names are now censored in usernames.
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Dashboard Improvement: Lowest Price Indicator

May 27th 2019 Feature

tl;dr: You can now see if an item you're selling is priced higher than what others are selling it for. You can also now see the lowest price an item is being sold for in the Set Price dialog.

 

We're releasing a change to the seller dashboard today that will improve your selling experience and ease the burden of selling large amounts of items at once.

 

If an item you're selling is priced higher than others are selling it for, you will now see an alert icon next to the item's price informing you of this discrepancy. Opening the Set Price menu will display the lowest price the item is selling for on Marketplace.tf, allowing you to price yours to match if you like.

 

Why

We've been hesitant to provide this information due to concerns about scripting and automation (you can read our stance on that here). Scripts that automatically undercut legitimate sellers who are pricing their items manually harm our platform and are strictly against the rules and will result in the permanent ban of an account.

However, these bad actors cannot outweigh the positive Quality-of-Life improvements that legitimate sellers would benefit from. Withholding information that is genuinely useful to good-faith sellers in an attempt to thwart bad-faith sellers is something that must be done very sparingly, and in this instance, we feel the benefits of providing this information outweigh the risks.

However, this does not change our stance on the use of scripts to automate the pricing of items on Marketplace.tf. Additionally, we are actively investigating solutions that would neutralize the necessity and effectiveness of such scripts, to the benefit of all. 

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